Privacy Policy

We collect information you provide directly, including your name, email address, phone number, and billing information when you create an account, request a demo, or license our software.

Account Information: When you register for NeroAI services, we collect your full name, email, phone number, and preferred communication method.

Financial Information: We collect billing details to process license payments. We do not store full credit card numbers — all payment processing is handled by our PCI-compliant payment processors (Stripe).

Broker Connection Data: When you connect Atlas to your brokerage, we receive technical connection parameters. We never have access to your brokerage credentials, funds, or the ability to withdraw from your account.

Usage Data: We automatically collect information about how you interact with our website and platform, including IP address, browser type, pages visited, and time spent on pages.

Communication Records: We retain records of emails, support tickets, demo calls, and other communications for quality assurance and training purposes.

We use the information we collect for the following purposes:

• Service Delivery: To set up, maintain, and manage your Atlas algorithm license and dedicated virtual machine infrastructure.
• Communication: To respond to your inquiries, send service updates, and provide technical support.
• Personalization: To tailor your demo experience and risk profile recommendations to your specific capital and goals.
• Security: To detect, prevent, and address technical issues, fraud, or unauthorized access to our systems.
• Improvement: To analyze usage patterns and improve our algorithms, platform, and user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

We may share your information only in the following limited circumstances:

• Service Providers: We work with trusted third-party providers (hosting, payments, analytics) who process data on our behalf under strict data protection agreements.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the transaction, with equivalent privacy protections maintained.
• With Your Consent: We may share your information when you explicitly authorize us to do so.

We implement industry-standard security measures to protect your personal information:

• Encryption: All data transmitted between you and our servers is encrypted using TLS 1.3 (256-bit encryption).
• Access Controls: Strict role-based access controls ensure only authorized personnel can access user data.
• Infrastructure: Our virtual machines and servers are hosted on enterprise-grade cloud infrastructure with SOC 2 compliance.
• Monitoring: We employ 24/7 security monitoring and automated threat detection systems.
• Incident Response: We have a documented incident response plan. In the event of a data breach, affected users will be notified within 72 hours as required by law.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest reasonable standards.

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Active Accounts: Data is retained for the duration of your active license and service agreement.
• After Cancellation: Account data is retained for 90 days after cancellation to facilitate any potential reactivation, after which it is permanently deleted.
• Financial Records: Transaction and billing records are retained for 7 years as required for tax and legal compliance.
• Communication Logs: Support communications are retained for 2 years for quality assurance.

You may request early deletion of your data at any time (see "Your Rights & Choices" below), subject to our legal retention obligations.

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request correction of any inaccurate or incomplete data.
• Deletion: You may request deletion of your personal data, subject to legal retention requirements.
• Portability: You may request your data in a structured, machine-readable format.
• Opt-Out: You may unsubscribe from marketing communications at any time using the link in our emails or by contacting us.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

We use cookies and similar technologies to improve your experience:

• Essential Cookies: Required for site functionality (login sessions, security tokens). Cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics). Data is anonymized.
• Marketing Cookies: Used to deliver relevant ads and track campaign effectiveness. These are optional and can be disabled.

You can manage cookie preferences through your browser settings. Disabling certain cookies may impact site functionality.

We integrate with the following categories of third-party services:

• Payment Processing: Stripe handles all payment processing. Their privacy policy governs payment data.
• Cloud Hosting: Our infrastructure is hosted on enterprise cloud providers with SOC 2 and ISO 27001 certifications.
• Analytics: Google Analytics (anonymized) and internal analytics tools.
• Communication: Email service providers for transactional and marketing communications.
• Brokerage APIs: Technical connections to supported brokers for algorithm execution. We never have access to your brokerage login credentials.

Each third-party service has its own privacy policy. We encourage you to review their policies. We are not responsible for the privacy practices of third-party services.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will promptly delete that information.

If you believe a child has provided us with personal information, please contact us immediately at [email protected].

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Send an email notification to registered users
• Display a prominent notice on our website

We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• General Support: [email protected]
• Contact Form: nerotrades.com/contact

NEROAI GROUP LLC
United States